Online security and order delivery advice
Sunday, 1st December 2024
Christmas is one of the busiest times of the year for mail-order businesses. With that comes a massive increase in parcel deliveries. This can provide an opportunity for the more unscrupulous to produce scam communications. - impersonating courier companies to gain access to your personal data.
There are many ways to spot fake emails - such as keeping an eye out for poor graphics, bad spelling, incorrect information and matching the sender’s name and email address - but spammers are getting more and more sophisticated so we would offer the following advice when you get an email concerning a delivery:
- As a general rule, do not click any links on an email you have even the slightest inkling may not be genuine. To check the status of your order, go direct to the seller or courier either via their website or over the phone. In our case, you can contact us via info@russandrews.com or by phone on 01539 797300.
- At present, we do not send texts, so any text message purporting to be from Russ Andrews will not be genuine. But you may receive a text message about your order from one of our couriers: Royal Mail and UPS. Again, don’t assume these are genuine just because the timing is right.
- Keep a note of the tracking number in the original despatch email. Copy and paste this number into the tracking page on the courier’s website to get details of your order status.
- Spammers send out millions of emails knowing that many people are expecting a parcel. Don’t assume the email is genuine just because the timing happens to coincide with an expected order.
- Don’t be fooled by a sense of urgency. For example, telling you to contact the courier to avoid your order being returned to the sender.
- One scam is to say that you can upgrade your courier service by giving your card details. We will never ask you for any financial details in our emails.
- It’s not just emails. Scammers sometimes post cards through letterboxes saying a delivery has been attempted. They'll ask you to ring a number or go to a website to rearrange. If in doubt, contact the retailer who supplied the parcel you are expecting, via a means you know to be reliable. If you are expecting a delivery from Russ Andrews, contact us via our website or phone us on 01539 797300.
Written By Simon Dalton
Comments
reviewed by Simon Welbourn
27 Dec 2021
"Ra Look After Us"
Simon's advice on delivery scams is really helpful and indicative of the superb customer service which RA always have in the forefront of their business model. Thank you.
Customer Service Reply Thank you Simon - glad it was of use.
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